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--- multichax_troubleshooting [2017/05/05 11:29]
+++ multichax_troubleshooting [2020/02/27 08:32] (current)
@@ Line 1: / Line 1: @@
+====== MultiCHAX Troubleshooting ======
+{{ :troubleshoot.jpg?nolink&400 |}}
+----
+===== MultiCHAX will not print checks (unresponsive) =====
+On some occasions, MultiCHAX may become unresponsive and not print your checks. When this happens, try the following:
+  - Close MultiCHAX (use the task manager) or right click on the MultiCHAX icon on the taskbar to close
+  - Open the **C:\MultiCHX\Temp** folder and delete the files that start with AAA
+  - Restart MultiCHAX
+----
+===== MultiCHAX does not launch after printing =====
+When MultiCHAX does not launch //AUTOMATICALLY// after printing to the MultiCHAX Virtual Printer, the application is probably being blocked by your antivirus or user permissions.
+Add these files to your antivirus safe list / exception list (consult with the antivirus help on how to do this):
+**MultiCHAX 7.x**
+     BiImgUser.dll
+     MCXMoNT.dll
+     BuMAppNT.exe
+**MultiCHAX 8.x**
+     BiImgUser.dll
+     BuMMonNT.dll
+     BuMResNT.dll
+     BuMAppNT1.exe
+Alternatively, check the file properties of C:\Multichx\MultiCHX.exe to make sure you are not using compatibility mode.
+To open the file properties of MultiCHX.exe:
+  * Open folder C:\Multichx\
+  * Right click on file MultiCHX.exe and select PROPERTIES
+  * Select the Compatibility tab {{ ::multichax-properties.jpg |}}
+----
+===== Printer error in establishing MICR Check Tray =====
+To fix the error, first you will need to change your default check laser/inkjet printer to a printer that is ONLINE, can print from other applications, and has a printer tray setting.
+MultiCHAX will usually display this error message when the printer is offline or unavailable. Also, do not select the MultiCHAX Virtual Printer as the printer.
+  - Close MultiCHAX (use the task manager) or right click on the MultiCHAX icon on the taskbar to close
+  - Click on the Start Menu
+  - Type REGEDIT in the search field and select the regedit.exe application
+  - Find HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MultiChax (for 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\MultiCHAX)
+  - Right click on the delete the FOLDER keys that start with the word MICR {{ :regedit-settings.png?nolink |}}
+  - Open the **C:\MultiCHX\Temp** folder and delete the files that start with AAA
+  - Restart MultiCHAX
+NOTE: Restarting the MultiCHAX application should select your default printer automatically .
+----
+===== Error Opening Group File =====
+If you are constantly getting the error message "error opening group file" and MultiCHAX cannot print, your printer driver may not be available or compatible.
+Please follow these instructions:
+  - Go to C:\MultiCHX\temp
+  - Delete all the files from Temp Folder
+  - Temp folder should always remain empty
+  - Open MultiCHAX
+  - Click on Change Printer
+  - Select your MICR Printer
+**NOTE:** Please make sure that when selecting a printer within MultiCHAX, **DO NOT SELECT the MultiCHAX Virtual Printer**. Only select the MultiCHAX Virtual Printer in your accounting software.
+----
+===== Error Password Database Busy =====
+The error "Error Password Database Busy" will display if the user cannot access the database files due to incorrect file permissions.
+The User needs to have **full control permissions** to the MultiCHAX Program and to the database files of the MultiCHAX Program.
+Please follow the instructions below to assign full controls:
+To MultiCHAX Program:
+  - Go to C:\MultiCHX
+  - Right Click on file 'MultiChx.exe'
+  - Click on Properties
+  - Click on Security
+  - Click on Edit
+  - Check the Box for 'Full Control - Allow' for all the Users
+  - Click on Apply / Save
+To MultiCHAX Database:
+  - Go to the Database Path (The default Database Path for MultiCHAX is C:\MultiCHX\MCData)
+  - Right Click on folder that contains the Database files (Default is C:\MultiCHX\MCData)
+  - Click on Properties
+  - Click on Security
+  - Click on Edit
+  - Check the box for 'Full Control - Allow' for all the Users
+  - Click on Apply / Save
+**NOTE:** If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.
+For more information on setting proper shared folder permissions, visit the [[https://technet.microsoft.com/en-us/library/cc726004|Microsoft Technet]]
+----
+===== Moving MultiCHAX to a new workstation =====
+Follow these instructions to move MultiCHAX to another workstation:
+  - Open MultiCHAX on the OLD machine
+  - Click on HELP - ABOUT
+  - Make a note of the serial key number.
+  - Open MultiCHAX and make a note of the **__Data Home Path__**
+  - Go to HOME PATH folder and copy all MDB files to an external or network storage
+  - Uninstall MultiCHAX from the OLD machine
+  - Install MultiCHAX on the new machine
+  - Paste the DATABASE files back into the HOME PATH folder
+----
+===== Moving MultiCHAX to a shared network drive =====
+Follow these instructions to move MultiCHAX to shared network drive
+  - Copy and paste your MultiCHAX database folder to a new shared network folder
+  - Open MultiCHAX
+  - Click on SETUP > Database Management > Move Database Home
+  - Browse and select your pasted MultiCHAX database folder
+  - You will be prompted to confirm the new database folder
+NOTE: You will need full control permissions on the new shared database folder. If your permissions are not correct, you will not be able to launch MultiCHAX.
+----
+===== Moving fields on check =====
+Open MultiCHAX and click on SETUP from the main menu
+Click on SELECT CONTROL > EDIT THIS CONTROL
+Find the field you wish to move under OUTPUT CONTROL
+Make changes to the HORIZONTAL and/or VERTICAL OFFSET values
+Vertical Offsets:
+  * Increasing the value moves the field **DOWN**
+  * Decrease the value moves the field **UP**
+Horizontal Offsets:
+  * Increasing the value moves the field **RIGHT**
+  * Decrease the value moves the field **LEFT**
+NOTE: .1 indicates 1/10th of an inch.
+For the words: PAY TO THE ORDER OFF, AMOUNT, DATE, CHECK NUMBER, click on SET DESCRIPTIVE PRINTING
+----
+===== How to remove the box printing around the word date =====
+  - Open MultiCHAX
+  - Select SETUP > Select Control > Edit this Control > Set Descriptive Printing
+  - Select **NO** under "Print Alignment Box"
+  - Save your settings
+----
+===== How to print a record of all checks printed =====
+  - Open MultiCHAX
+  - Click on Setup
+  - Click on Maintain Users
+  - Go to Admin User
+  - Enter a New Password in the field 'Change Check Transaction File Password'
+  - Click on Complete Update
+  - Close MultiCHAX
+  - Go to the **Data Home Path** of MultiCHAX Program and Open the file 'ChkTrnV6' with Excel or similar program
+You can refer to the below instructions to check the **Data Home Path** of MultiCHAX Program:
+  - Open MultiCHAX
+  - On the Home Screen (Bottom); read the //Data Home Path//
+NOTE: The default Data Home Location for MultiCHAX is **C:\MultiCHX\MCData\**
+----
+===== How to print checks from QuickBooks Online =====
+In order to use MultiCHAX with QuickBooks Online, you will need to update the default PDF reader for your Windows and your main browser to Adobe PDF Reader/Acrobat.
+Mozilla Firefox:
+  - Open Mozilla Firefox
+  - Go to about:preferences#applications or Click on Open Menu / Options / Applications
+  - Change the Default Action for Portable Document Format to Adobe Reader
+  - Restart Mozilla Firefox
+Internet Explorer:
+  - Open Internet Explorer
+  - Click on Settings / Manage Add-Ons
+  - Click on Show All Add-ons
+  - Change the Status of  Adobe Reader to 'Enable'
+Google Chrome:
+  - Open Google Chrome
+  - Enter URL [[chrome://settings/content]] in the search bar and hit ENTER
+  - Scroll down to PDF Documents > Enable "Open PDF files in the default PDF viewer application"
+  - Click DONE to save changes
+----
+===== Runtime Error: Printer Error (Error 9, 13)  =====
+When trying to print checks, MultiCHAX may return with the error message "Runtime Error: Printer Error"
+Try the following:
+  * Close MultiCHAX
+  * Click on Start
+  * Type regedit
+  * Go to Registry Editor Window
+  * Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MultiChax
+  * Right Click and delete the below Subkeys (folder)
+   MICRDevName
+   MICRHorOffset
+   MICRPaperBin
+   MICRPaperBin2
+   MICRPort
+   MICRVerOffset
+  * Close Registry Editor Window
+  * Restart MultiCHAX
+NOTE: Please make sure that you do not delete any other subkey apart from the listed above.
+----
+===== Runtime Error 52 =====
+This error occurs when the database path is incorrect or the database files are missing.
+  - Right-click on Start
+  - Select Run and type regedit.exe [hit Enter]
+  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MultiChax\Home (For 64 Bit machines)
+  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\MultiChax\Home (For 32 Bit machines)
+  - Double click on the Default icon {{ ::default-icon.jpg?nolink |}}
+  - Change the field value and paste the correct database path, followed by a backward slash '\' {{ :regedit-datapath-string.jpg?nolink |}}
+  - Click OK
+NOTE: If your Database is on a shared drive or on a network location then you need to enter the complete database path including the complete network path. It should look like [[\\servername\rootfolder\foldername\MCDATA\]]
+The default database location for MultiCHAX is **C:\MultiCHX\MCData\**
+----
+===== Runtime Error Invalid Serial Key Number =====
+Please follow the instructions to change your MultiCHAX Serial Number:
+  - Right-click on Start
+  - Select Run and type regedit.exe [hit Enter]
+  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MultiChax\Serial Number\  (64 bit machines)
+  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\MultiChax\Serial Number\ (32 bit machines)
+  - Double click on the Default icon
+  - Change the field Value and update the Serial Key Number (case sensitive)
+  - Click on OK
+  - Close Registry Editor
+  - Restart MultiCHAX
+----
+===== Error Number: 0x80040702 =====
+If you are currently using the MultiCHAX 32-bit edition and are trying to uninstall the virtual printer driver, you may encounter this error message:
+Error Number: 0x80040702
+Description: Failed to load DLL: MC64RmvNT
+Setup will now terminate.
+To workaround this error, please follow these instructions:
+  - Open your //Devices and Printers// list from the //Control Panel//
+  - Right click and remove the device called **MultiCHAX Virt Prtr 32 BI**
+  - Open **regedit** by right-clicking the Start Menu, then select Run, and enter "regedit.exe"
+  - Open the key: hkey_local_machine\software\Microsoft\windows\currentversion\uninstall\
+  - Right click and delete the key **{1191DAC6-B559-4DA4-9103-A98312782E28}**
+  - Open C:\MultiChax\MCData\ folder and run the **Virtual Printer Installer** once again

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