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multichax_troubleshooting [2017/05/05 11:29]
multichax_troubleshooting [2020/02/27 08:32] (current)
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 +====== MultiCHAX Troubleshooting ======
 +{{ :​troubleshoot.jpg?​nolink&​400 |}}
 +----
 +
 +===== MultiCHAX will not print checks (unresponsive) =====
 +
 +On some occasions, MultiCHAX may become unresponsive and not print your checks. When this happens, try the following:
 +
 +  - Close MultiCHAX (use the task manager) or right click on the MultiCHAX icon on the taskbar to close
 +  - Open the **C:​\MultiCHX\Temp** folder and delete the files that start with AAA
 +  - Restart MultiCHAX
 +
 +----
 +
 +===== MultiCHAX does not launch after printing =====
 +
 +When MultiCHAX does not launch //​AUTOMATICALLY//​ after printing to the MultiCHAX Virtual Printer, the application is probably being blocked by your antivirus or user permissions.
 +
 +Add these files to your antivirus safe list / exception list (consult with the antivirus help on how to do this):
 +
 +**MultiCHAX 7.x**
 +     ​BiImgUser.dll ​
 +     ​MCXMoNT.dll ​
 +     ​BuMAppNT.exe
 +**MultiCHAX 8.x**
 +     ​BiImgUser.dll ​
 +     ​BuMMonNT.dll
 +     ​BuMResNT.dll
 +     ​BuMAppNT1.exe
 +Alternatively,​ check the file properties of C:​\Multichx\MultiCHX.exe to make sure you are not using compatibility mode.
 +
 +To open the file properties of MultiCHX.exe:​
 +  * Open folder C:​\Multichx\
 +  * Right click on file MultiCHX.exe and select PROPERTIES ​
 +  * Select the Compatibility tab {{ ::​multichax-properties.jpg |}}
 +
 +----
 +
 +
 +===== Printer error in establishing MICR Check Tray =====
 +
 +To fix the error, first you will need to change your default check laser/​inkjet printer to a printer that is ONLINE, can print from other applications,​ and has a printer tray setting.
 +
 +MultiCHAX will usually display this error message when the printer is offline or unavailable. Also, do not select the MultiCHAX Virtual Printer as the printer.
 +
 +
 +  - Close MultiCHAX (use the task manager) or right click on the MultiCHAX icon on the taskbar to close
 +  - Click on the Start Menu 
 +  - Type REGEDIT in the search field and select the regedit.exe application
 +  - Find HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MultiChax (for 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\MultiCHAX)
 +  - Right click on the delete the FOLDER keys that start with the word MICR {{ :​regedit-settings.png?​nolink |}}
 +  - Open the **C:​\MultiCHX\Temp** folder and delete the files that start with AAA
 +  - Restart MultiCHAX
 +
 +NOTE: Restarting the MultiCHAX application should select your default printer automatically .
 +
 +----
 +
 +===== Error Opening Group File =====
 +
 +If you are constantly getting the error message "error opening group file" and MultiCHAX cannot print, your printer driver may not be available or compatible.
 +
 +Please follow these instructions:​
 +
 +  - Go to C:​\MultiCHX\temp
 +  - Delete all the files from Temp Folder
 +  - Temp folder should always remain empty
 +  - Open MultiCHAX
 +  - Click on Change Printer
 +  - Select your MICR Printer
 +
 +**NOTE:** Please make sure that when selecting a printer within MultiCHAX, **DO NOT SELECT the MultiCHAX Virtual Printer**. Only select the MultiCHAX Virtual Printer in your accounting software.
 +
 +
 +----
 +
 +===== Error Password Database Busy =====
 +
 +The error "Error Password Database Busy" will display if the user cannot access the database files due to incorrect file permissions.
 +
 +The User needs to have **full control permissions** to the MultiCHAX Program and to the database files of the MultiCHAX Program.
 +
 +Please follow the instructions below to assign full controls:
 +
 +To MultiCHAX Program:
 +  - Go to C:\MultiCHX
 +  - Right Click on file '​MultiChx.exe'​
 +  - Click on Properties
 +  - Click on Security
 +  - Click on Edit
 +  - Check the Box for 'Full Control - Allow' for all the Users
 +  - Click on Apply / Save
 +
 +To MultiCHAX Database:
 +  - Go to the Database Path (The default Database Path for MultiCHAX is C:​\MultiCHX\MCData)
 +  - Right Click on folder that contains the Database files (Default is C:​\MultiCHX\MCData)
 +  - Click on Properties
 +  - Click on Security
 +  - Click on Edit
 +  - Check the box for 'Full Control - Allow' for all the Users
 +  - Click on Apply / Save
 +
 +
 +**NOTE:** If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.
 +
 +For more information on setting proper shared folder permissions,​ visit the [[https://​technet.microsoft.com/​en-us/​library/​cc726004|Microsoft Technet]]
 +
 +----
 +
 +===== Moving MultiCHAX to a new workstation =====
 +
 +Follow these instructions to move MultiCHAX to another workstation:​
 +
 +  - Open MultiCHAX on the OLD machine
 +  - Click on HELP - ABOUT 
 +  - Make a note of the serial key number.
 +  - Open MultiCHAX and make a note of the **__Data Home Path__**
 +  - Go to HOME PATH folder and copy all MDB files to an external or network storage
 +  - Uninstall MultiCHAX from the OLD machine
 +  - Install MultiCHAX on the new machine ​
 +  - Paste the DATABASE files back into the HOME PATH folder
 +
 +
 +----
 +
 +===== Moving MultiCHAX to a shared network drive =====
 +
 +Follow these instructions to move MultiCHAX to shared network drive
 +
 +  - Copy and paste your MultiCHAX database folder to a new shared network folder
 +  - Open MultiCHAX
 +  - Click on SETUP > Database Management > Move Database Home
 +  - Browse and select your pasted MultiCHAX database folder ​
 +  - You will be prompted to confirm the new database folder
 +
 +NOTE: You will need full control permissions on the new shared database folder. If your permissions are not correct, you will not be able to launch MultiCHAX.
 +
 +
 +----
 +
 +===== Moving fields on check =====
 +
 +Open MultiCHAX and click on SETUP from the main menu
 +Click on SELECT CONTROL > EDIT THIS CONTROL
 +Find the field you wish to move under OUTPUT CONTROL
 +Make changes to the HORIZONTAL and/or VERTICAL OFFSET values
 +
 +Vertical Offsets:
 +  * Increasing the value moves the field **DOWN**
 +  * Decrease the value moves the field **UP**
 +
 +Horizontal Offsets:
 +  * Increasing the value moves the field **RIGHT**
 +  * Decrease the value moves the field **LEFT**
 +
 +
 +NOTE: .1 indicates 1/10th of an inch.
 +
 +For the words: PAY TO THE ORDER OFF, AMOUNT, DATE, CHECK NUMBER, click on SET DESCRIPTIVE PRINTING
 +
 +
 +----
 +
 +===== How to remove the box printing around the word date =====
 +
 +  - Open MultiCHAX
 +  - Select SETUP > Select Control > Edit this Control > Set Descriptive Printing
 +  - Select **NO** under "Print Alignment Box"
 +  - Save your settings
 +
 +
 +----
 +
 +===== How to print a record of all checks printed =====
 +
 +  - Open MultiCHAX
 +  - Click on Setup
 +  - Click on Maintain Users
 +  - Go to Admin User
 +  - Enter a New Password in the field '​Change Check Transaction File Password'​
 +  - Click on Complete Update
 +  - Close MultiCHAX
 +  - Go to the **Data Home Path** of MultiCHAX Program and Open the file '​ChkTrnV6'​ with Excel or similar program
 +
 +You can refer to the below instructions to check the **Data Home Path** of MultiCHAX Program:
 +  - Open MultiCHAX
 +  - On the Home Screen (Bottom); read the //Data Home Path//
 +
 +NOTE: The default Data Home Location for MultiCHAX is **C:​\MultiCHX\MCData\**
 +
 +
 +----
 +
 +===== How to print checks from QuickBooks Online =====
 +
 +In order to use MultiCHAX with QuickBooks Online, you will need to update the default PDF reader for your Windows and your main browser to Adobe PDF Reader/​Acrobat.
 +
 +Mozilla Firefox:
 +  - Open Mozilla Firefox
 +  - Go to about:​preferences#​applications or Click on Open Menu / Options / Applications
 +  - Change the Default Action for Portable Document Format to Adobe Reader
 +  - Restart Mozilla Firefox
 +
 +Internet Explorer:
 +  - Open Internet Explorer
 +  - Click on Settings / Manage Add-Ons
 +  - Click on Show All Add-ons
 +  - Change the Status of  Adobe Reader to '​Enable'​
 +
 +Google Chrome:
 +  - Open Google Chrome
 +  - Enter URL [[chrome://​settings/​content]] in the search bar and hit ENTER
 +  - Scroll down to PDF Documents > Enable "Open PDF files in the default PDF viewer application"​
 +  - Click DONE to save changes
 +
 +----
 +
 +
 +===== Runtime Error: Printer Error (Error 9, 13)  =====
 +
 +When trying to print checks, MultiCHAX may return with the error message "​Runtime Error: Printer Error"
 +
 +Try the following:
 +
 +  * Close MultiCHAX
 +  * Click on Start
 +  * Type regedit
 +  * Go to Registry Editor Window
 +  * Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MultiChax
 +  * Right Click and delete the below Subkeys (folder) ​
 +
 +   ​MICRDevName
 +   ​MICRHorOffset
 +   ​MICRPaperBin
 +   ​MICRPaperBin2
 +   ​MICRPort
 +   ​MICRVerOffset
 +
 +  * Close Registry Editor Window
 +  * Restart MultiCHAX
 +
 +NOTE: Please make sure that you do not delete any other subkey apart from the listed above.
 +
 +
 +----
 +
 +===== Runtime Error 52 =====
 +
 +This error occurs when the database path is incorrect or the database files are missing.
 +
 +  - Right-click on Start
 +  - Select Run and type regedit.exe [hit Enter]
 +  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MultiChax\Home (For 64 Bit machines)
 +  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\MultiChax\Home (For 32 Bit machines)
 +  - Double click on the Default icon {{ ::​default-icon.jpg?​nolink |}}
 +  - Change the field value and paste the correct database path, followed by a backward slash '​\'​ {{ :​regedit-datapath-string.jpg?​nolink |}}
 +  - Click OK
 +
 +NOTE: If your Database is on a shared drive or on a network location then you need to enter the complete database path including the complete network path. It should look like [[\\servername\rootfolder\foldername\MCDATA\]]
 +The default database location for MultiCHAX is **C:​\MultiCHX\MCData\**
 +
 +
 +----
 +
 +===== Runtime Error Invalid Serial Key Number =====
 +
 +Please follow the instructions to change your MultiCHAX Serial Number:
 +
 +  - Right-click on Start
 +  - Select Run and type regedit.exe [hit Enter]
 +  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MultiChax\Serial Number\ ​ (64 bit machines)
 +  - Go to HKEY_LOCAL_MACHINE\SOFTWARE\MultiChax\Serial Number\ (32 bit machines)
 +  - Double click on the Default icon
 +  - Change the field Value and update the Serial Key Number (case sensitive)
 +  - Click on OK
 +  - Close Registry Editor
 +  - Restart MultiCHAX
 +
 +
 +----
 +
 +===== Error Number: 0x80040702 =====
 +
 +If you are currently using the MultiCHAX 32-bit edition and are trying to uninstall the virtual printer driver, you may encounter this error message:
 +
 +
 +Error Number: 0x80040702
 +Description:​ Failed to load DLL: MC64RmvNT
 +Setup will now terminate.
 +
 +
 +To workaround this error, please follow these instructions:​
 +  - Open your //Devices and Printers// list from the //Control Panel//
 +  - Right click and remove the device called **MultiCHAX Virt Prtr 32 BI**
 +  - Open **regedit** by right-clicking the Start Menu, then select Run, and enter "​regedit.exe"​
 +  - Open the key: hkey_local_machine\software\Microsoft\windows\currentversion\uninstall\
 +  - Right click and delete the key **{1191DAC6-B559-4DA4-9103-A98312782E28}**
 +  - Open C:​\MultiChax\MCData\ folder and run the **Virtual Printer Installer** once again 
 +