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chax_troubleshooting [2017/04/27 14:47]
chax_troubleshooting [2020/02/27 08:32] (current)
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 +====== CHAX Troubleshooting Guide ======
 +{{ :​troubleshoot.jpg?​nolink&​200 |}}
 +----
 +Looking for the MultiCHAX Troubleshooting Guide? Look [[multichax_troubleshooting|here]].
 +
 +===== CHAX is not responding =====
 +The user needs to have full control permissions to CHAX Program and the CHAX Database folder.
 +
 +Please follow the instructions below to assign full controls:
 +
 +To the CHAX Program:
 +  - Go to C:\Program Files (x86)\CHAX Inc\CHAX (for 64 Bit Computers)
 +  - Go to C:\Program Files\CHAX Inc\CHAX (for 32 Bit Computers)
 +  - Right Click on file '​CHAX8.exe'​
 +  - Click on Properties
 +  - Click on Security
 +  - Click on Edit
 +  - Check the checkbox 'Full Control - Allow' for all the Users
 +  - Click on Apply / Save
 +
 +To the CHAX Database folder:
 +  - Go to the Database Path (The default Database Path for CHAX is C:​\ProgramData\Chax Inc\chaxdata)
 +  - Right Click on folder that contains the Database files (Default is C:​\ProgramData\Chax Inc\chaxdata)
 +  - Click on Properties
 +  - Click on Security
 +  - Click on Edit
 +  - Check the checkbox 'Full Control - Allow' for all the Users
 +  - Click on Apply / Save
 +
 +**NOTE:** If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.
 +
 +For more information on setting proper shared folder permissions,​ visit the [[https://​technet.microsoft.com/​en-us/​library/​cc726004|Microsoft Technet]]
 +
 +You can refer to the below instructions to check the database location of CHAX Program:
 +  - Open CHAX
 +  - Click on Help / About
 +
 +
 +----
 +===== CHAX: Runtime Error 9, Error 482, Error 3051 =====
 +Please follow the instructions below:
 +
 +==== Delete MICR Keys ====
 +  - Go to C:​\ProgramData\Chax Inc\XMLDIR
 +  - Right Click on file Chax.xml and open that with Notepad
 +  - Delete all the MICR Keys (Delete all the lines with MICR Keys - see below)
 +  - Save and close the chax.xml file
 +
 +   <​MICRPaperBin>​15</​MICRPaperBin>​
 +   <​MICRDevName></​MICRDevName>​
 +   <​MICRPort></​MICRPort>​
 +   <​MICRHorOffset>​288 </​MICRHorOffset>​
 +   <​MICRVerOffset>​252 </​MICRVerOffset>​
 +
 +==== Assign Full Permissions ====
 +  - Go to //​C:​\ProgramData\Chax Inc//
 +  - Assign Full Permission to folder **CHAXDATA** (For all the Users)
 +  - Go to //​C:​\ProgramData\Chax Inc\XMLDIR//​
 +  - Assign Full Permission to file **chax.xml**
 +
 +You can follow the instructions below to assign full Permission
 +  * Right Click on icon of file /folder
 +  * Click on Properties
 +  * Click on Security
 +  * Click on Edit
 +  * Check the checkbox of 'Full Control - Allow' for all the User
 +  * Click on Apply / Save
 +
 +**NOTE:** If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.
 +
 +For more information on setting proper shared folder permissions,​ visit the [[https://​technet.microsoft.com/​en-us/​library/​cc726004|Microsoft Technet]]
 +----
 +===== CHAX: Runtime Error 52 =====
 +
 +This error occurs because of incomplete / incorrect database path for the Program.
 +
 +Please follow the instructions below to update the program data path:
 +
 +Open the folder **C:​\ProgramData\Chax Inc\XMLDIR**
 +  - Right click on file '​chax.xml'​ and open with Notepad
 +  - Change the database path written between the key **<​DataHome>​**//​C:​\YOUR-DATA-PATH-HERE\//​**</​DataHome>​**
 +  - Save and close the file
 +
 +If your Database is on a shared network DRIVE, then you need to enter the complete server folder path. For example: **\\servername\serverfolder\chaxdata\**
 +
 +The default database location for the CHAX Program is **C:​\ProgramData\Chax Inc\chaxdata\**
 +
 +**NOTE:** To make these changes, you need to have Admin Rights to the machine.
 +
 +
 +