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CHAX Troubleshooting Guide


Looking for the MultiCHAX Troubleshooting Guide? Look here.

CHAX is not responding

The user needs to have full control permissions to CHAX Program and the CHAX Database folder.

Please follow the instructions below to assign full controls:

To the CHAX Program:

  1. Go to C:\Program Files (x86)\CHAX Inc\CHAX (for 64 Bit Computers)
  2. Go to C:\Program Files\CHAX Inc\CHAX (for 32 Bit Computers)
  3. Right Click on file 'CHAX8.exe'
  4. Click on Properties
  5. Click on Security
  6. Click on Edit
  7. Check the checkbox 'Full Control - Allow' for all the Users
  8. Click on Apply / Save

To the CHAX Database folder:

  1. Go to the Database Path (The default Database Path for CHAX is C:\ProgramData\Chax Inc\chaxdata)
  2. Right Click on folder that contains the Database files (Default is C:\ProgramData\Chax Inc\chaxdata)
  3. Click on Properties
  4. Click on Security
  5. Click on Edit
  6. Check the checkbox 'Full Control - Allow' for all the Users
  7. Click on Apply / Save

NOTE: If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.

For more information on setting proper shared folder permissions, visit the Microsoft Technet

You can refer to the below instructions to check the database location of CHAX Program:

  1. Open CHAX
  2. Click on Help / About

CHAX: Runtime Error 9, Error 482, Error 3051

Please follow the instructions below:

Delete MICR Keys

  1. Go to C:\ProgramData\Chax Inc\XMLDIR
  2. Right Click on file Chax.xml and open that with Notepad
  3. Delete all the MICR Keys (Delete all the lines with MICR Keys - see below)
  4. Save and close the chax.xml file
 <MICRPaperBin>15</MICRPaperBin>
 <MICRDevName></MICRDevName>
 <MICRPort></MICRPort>
 <MICRHorOffset>288 </MICRHorOffset>
 <MICRVerOffset>252 </MICRVerOffset>

Assign Full Permissions

  1. Go to C:\ProgramData\Chax Inc
  2. Assign Full Permission to folder CHAXDATA (For all the Users)
  3. Go to C:\ProgramData\Chax Inc\XMLDIR
  4. Assign Full Permission to file chax.xml

You can follow the instructions below to assign full Permission

  • Right Click on icon of file /folder
  • Click on Properties
  • Click on Security
  • Click on Edit
  • Check the checkbox of 'Full Control - Allow' for all the User
  • Click on Apply / Save

NOTE: If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.

For more information on setting proper shared folder permissions, visit the Microsoft Technet


CHAX: Runtime Error 52

This error occurs because of incomplete / incorrect database path for the Program.

Please follow the instructions below to update the program data path:

Open the folder C:\ProgramData\Chax Inc\XMLDIR

  1. Right click on file 'chax.xml' and open with Notepad
  2. Change the database path written between the key <DataHome>C:\YOUR-DATA-PATH-HERE\</DataHome>
  3. Save and close the file

If your Database is on a shared network DRIVE, then you need to enter the complete server folder path. For example: \\servername\serverfolder\chaxdata\

The default database location for the CHAX Program is C:\ProgramData\Chax Inc\chaxdata\

NOTE: To make these changes, you need to have Admin Rights to the machine.

chax_troubleshooting.txt ยท Last modified: 2017/04/27 14:47 (external edit)