On some occasions, MultiCHAX may become unresponsive and not print your checks. When this happens, try the following:
When MultiCHAX does not launch AUTOMATICALLY after printing to the MultiCHAX Virtual Printer, the application is probably being blocked by your antivirus or user permissions.
Add these files to your antivirus safe list / exception list (consult with the antivirus help on how to do this):
BiImgUser.dll MCXMoNT.dll BuMAppNT.exe
BiImgUser.dll BuMMonNT.dll BuMResNT.dll BuMAppNT1.exe
Alternatively, check the file properties of C:\Multichx\MultiCHX.exe to make sure you are not using compatibility mode.
To open the file properties of MultiCHX.exe:
To fix the error, first you will need to change your default check laser/inkjet printer to a printer that is ONLINE, can print from other applications, and has a printer tray setting.
MultiCHAX will usually display this error message when the printer is offline or unavailable. Also, do not select the MultiCHAX Virtual Printer as the printer.
NOTE: Restarting the MultiCHAX application should select your default printer automatically .
If you are constantly getting the error message “error opening group file” and MultiCHAX cannot print, your printer driver may not be available or compatible.
Please follow these instructions:
NOTE: Please make sure that when selecting a printer within MultiCHAX, DO NOT SELECT the MultiCHAX Virtual Printer. Only select the MultiCHAX Virtual Printer in your accounting software.
The error “Error Password Database Busy” will display if the user cannot access the database files due to incorrect file permissions.
The User needs to have full control permissions to the MultiCHAX Program and to the database files of the MultiCHAX Program.
Please follow the instructions below to assign full controls:
To MultiCHAX Program:
To MultiCHAX Database:
NOTE: If both share permissions and file system permissions are set for a shared folder, the more restrictive permissions apply when connecting to the shared folder.
For more information on setting proper shared folder permissions, visit the Microsoft Technet
Follow these instructions to move MultiCHAX to another workstation:
Follow these instructions to move MultiCHAX to shared network drive
NOTE: You will need full control permissions on the new shared database folder. If your permissions are not correct, you will not be able to launch MultiCHAX.
Open MultiCHAX and click on SETUP from the main menu Click on SELECT CONTROL > EDIT THIS CONTROL Find the field you wish to move under OUTPUT CONTROL Make changes to the HORIZONTAL and/or VERTICAL OFFSET values
NOTE: .1 indicates 1/10th of an inch.
For the words: PAY TO THE ORDER OFF, AMOUNT, DATE, CHECK NUMBER, click on SET DESCRIPTIVE PRINTING
You can refer to the below instructions to check the Data Home Path of MultiCHAX Program:
NOTE: The default Data Home Location for MultiCHAX is C:\MultiCHX\MCData\
In order to use MultiCHAX with QuickBooks Online, you will need to update the default PDF reader for your Windows and your main browser to Adobe PDF Reader/Acrobat.
When trying to print checks, MultiCHAX may return with the error message “Runtime Error: Printer Error”
Try the following:
MICRDevName MICRHorOffset MICRPaperBin MICRPaperBin2 MICRPort MICRVerOffset
NOTE: Please make sure that you do not delete any other subkey apart from the listed above.
This error occurs when the database path is incorrect or the database files are missing.
NOTE: If your Database is on a shared drive or on a network location then you need to enter the complete database path including the complete network path. It should look like \\servername\rootfolder\foldername\MCDATA\ The default database location for MultiCHAX is C:\MultiCHX\MCData\
Please follow the instructions to change your MultiCHAX Serial Number:
If you are currently using the MultiCHAX 32-bit edition and are trying to uninstall the virtual printer driver, you may encounter this error message:
Error Number: 0x80040702 Description: Failed to load DLL: MC64RmvNT Setup will now terminate.
To workaround this error, please follow these instructions: